Is Citadelservers worth it?
Citadelservers suits buyers who want game servers set up quickly and a wide list of titles. Its dedicated plans carry a published uptime guarantee and in-house support.
The homepage says game hosting runs on a highly-customised tcadmin game panel, and game servers start from $0.16 /slot excluding VAT. Dedicated servers carry a 99.99% uptime guarantee, and the setup fee is waived on 12-month contracts.
The terms carry a version date of 05-08-2014, so check that the current wording matches what you read here before you order.
What is Citadelservers?
Citadelservers is a global hosting provider that specialises in game servers, dedicated servers, VPS, voice servers and web hosting. The company says it was founded in 2012 and supports over 300 game titles.
The About page lists game servers, dedicated servers, VPS, voice servers and web hosting as its main services.
What Citadelservers sells
Game servers are set up instantly for 300+ games, with one-click mods, Steam Workshop support and DDoS protection as standard. VPS & Cloud plans are Ryzen-powered virtual private and virtual dedicated servers with full root access and NVMe storage.
Where Citadelservers operates
Data centers are listed in Montreal, New York, Vermont, Kansas, Dallas, Bordeaux, Paris, Strasbourg and Roubaix, across Canada, the United States and France. The About page also says the team and data centres span the EU and US.
Is Citadelservers legit and safe to use?
Citadelservers presents itself as a company operating since 2012, and its terms name Citadel Servers as the supplier.
Support is described as 24x7x365 and 100% in-house, but the terms say staff will not set up email accounts, sub-domains or applications through live chat, ticket or phone support. Accounts can also be deactivated without refund when resources are abused, so read those clauses before you deploy.
Supplier, terms and data centers
The terms name the supplier as Citadel Servers, carry a version date of 05-08-2014 and apply to all accounts. The public pages reviewed do not list a company registration number or street address for the supplier, so ask for those details before paying.
How we evaluated Citadelservers
This Citadelservers review is based on the company's own published pages: the homepage, About page, dedicated servers page, contact page and terms of service.
HostSiftly did not sign up for or test the service. Prices, plan specifications, uptime claims and policy terms come from the wording on those pages.
Customer feedback here means testimonials the company publishes on its own homepage, which the company selects.
Citadelservers output quality and limits
Most quality claims come from the dedicated servers page, which states its own hardware and uptime terms.
Hardware and uptime
Dedicated servers use high-quality Dell and Intel hardware, custom built by specialists. They come with a 99.99% uptime guarantee, backed by an SLA, and a 1 Gbps data pipe with 250 Mbps guaranteed. The plan table runs from CS-1, with 32GB to 64GB RAM, up to CS-Gaming-2, with 64GB to 128GB RAM.
Network protection
Anti-DDoS protection is included as standard with every dedicated server, with full network monitoring 24x7. The About page also lists DDoS protection as standard for game servers. The dedicated page confirms that this protection is included on every dedicated server.
Citadelservers key features
The range covers game servers, dedicated servers and virtual servers, with a wide list of supported titles.
Game and dedicated plans
The homepage says game hosting runs on a highly-customised tcadmin game panel. Dedicated servers come with full root access, a 1 Gbps data pipe, a remote control panel, 1 free IPv4 address and anti-DDoS protection.
The plan table runs from CS-1, an Intel Xeon-E3 1270v6 with 32GB to 64GB RAM, up to CS-Gaming-2, an AMD Ryzen 3700X with 64GB to 128GB RAM.
Virtual servers and game setup
VPS & Cloud plans are Ryzen-powered virtual private and virtual dedicated servers with full root access and NVMe storage. Game servers are set up instantly for 300+ games, with one-click mods and Steam Workshop support.
Citadelservers pricing and plans
Prices are listed as starting amounts, and most homepage figures exclude VAT.
Game servers start from $0.16 /slot, VPS hosting from $5.39 /mo and web hosting from $2.69 /mo, all excluding VAT. The dedicated plan table lists CS-1 at $99.00 /m and CS-Gaming-2 at $179.99 /m.
A 10% loyalty discount applies to annual contracts, and the setup fee is waived on 12-month contracts. The About page also says the company has no hidden fees and lets customers upgrade, downgrade or switch games at any time.
What users say about Citadelservers
The company publishes testimonials on its homepage, and they focus on support.
These testimonials are selected and published by the company itself, so read them as a sample rather than a full picture of customer experience on the wider web.
The pages reviewed contain no complaint themes, so the cons in this review come from the terms instead.
What testimonials say about support
Testimonials published on the homepage praise support as fast, knowledgeable and helpful. Others mention reliable uptime and a helpful knowledgebase, and one says the staff are forever there to help, however trivial the question. They echo the strengths the company claims for itself on its About page.
Support, refunds and cancellation
Support is described as 24x7x365 and in-house, and the terms set limits on what staff will do.
Support hours and channels
The contact page says the team is available 24 hours a day, 7 days a week. Technical support is 24x7x365, 100% in-house and never outsourced.
Limits and deactivation
Staff will not help over live chat, ticket or phone support to set up email accounts, sub-domains, add-on domains or install applications. Accounts can be deactivated immediately without refund if resources are abused, so read the terms before ordering. Anyone who expects help with email or applications should plan for that gap.
Who should use Citadelservers
Citadelservers suits gamers and communities that want many game titles set up quickly.
Buyers who run dedicated servers should check the uptime guarantee and the resource rules in the terms before deploying. Buyers who expect help with email or applications should know that staff will not provide it over support channels. Gamers who want a large title list and quick setup will find the 300+ games and one-click mods the main draw. Game servers start from $0.16 /slot excluding VAT, so compare that rate with the plan table before setting a budget.
Final verdict on Citadelservers
Citadelservers is a sound choice for game hosting, with a large title list and a published 99.99% uptime guarantee on dedicated servers.
The main caveats are in the terms, which carry a version date of 05-08-2014, restrict some support tasks and allow deactivation without refund for resource abuse. Read them before you commit to a plan.
Customer feedback on the pages is limited to testimonials the company selected, so check independent sources before deciding.